Maintenance test: The SOA will be performing scheduled maintenance of our eLearn Assessment servers on Tuesday, April 23rd from 5:00 am CT –3:00 pm CT. Should your assessment fall within this timeframe please contact elearn@soa.org for assistance.

This does not affect access to coursework at https://learning.soa.org.

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SOA Examination Refund Policy

The Society of Actuaries (SOA) does not offer refunds for its examinations. No part of a fee paid to the SOA for examination registration will be refunded or transferred to a later exam period should the candidate not appear for the exam.

The SOA does recognize that events may occur that are outside a candidate's control. In those cases, there are two options that may be available:

  • Rescheduling Options for CBT. Because computer-based exams may be administered over several days, candidates may have the option to reschedule their test appointment within the same testing window provided the request is made by noon of the second business day before the scheduled appointment, and also provided there is a seat available. To reschedule a CBT appointment candidates must follow the directions posted here.  Rescheduling of the PA Exam is not possible as the testing window for this exam is only one day.
  • Emergency Situations. The SOA recognizes that unforeseen emergencies may occur that directly influence a candidate's ability to take an exam on an appointed day. We will consider these situations on a case-by-case basis. Candidates finding themselves in such a situation should contact SOA Customer Service at customerservice@soa.org.